FAQ – LuxeGetUp



What payment methods do you accept?

We accept Visa, MasterCard, Maestro, American Express, JCB, Discover, Diners Club, Union Pay, Google Pay, and Apple Pay.

Will I be charged sales tax?

Yes. We charge sales tax on our items.

Do we offer discounts?

We offer promotional discounts on occasion, and if you tag, shout us out, or mention us on any social media platform, you always have a chance to be given a discount!

How often do you get new items?

We update our inventory biweekly, so always come back to check what we have in stock!

How can I contact LuxeGetup?

Contact us through our email at [email protected].


Does LuxeGetup accept returns?

We do not accept returns currently. Please double-check all item’s pictures. Ask us any questions or to see any other part of the item before purchasing at [email protected].

What are your shipping policies?

Check our shipping policies here “shipping policies.”

Shipping Times & Prices
US Standard: $15 (5-9 business days)
US Expedited: $25 (3-5 business days)
International: $65 (8-12 business days)(excluding taxes & customs; exotic skins cannot be shipped internationally)

Why haven’t I received my order yet?

If an order takes longer than anticipated or has other issues with shipping, please email [email protected].




How do you rank the condition of your pieces?

A – Excellent condition. The item is in overall great condition with minor signs of wear.
AB – Great condition. The item has an excellent overall condition with minor signs of wear but may have some slight scuffs or minor stains on the interior.
B – Good condition. The item will have some scuffs and some noticeable wear.
BC -Ok, condition. The item will have notable marks, scuffs, and wear.
C – Needs some loving. The item will have marks, scuffs, and wear and may need to be touched up or repaired, but the price will reflect this condition! For C products we will take reasonable offers.

Selling to LuxeGetup

What designers does LuxeGetup accept?

Bottega Veneta
Louis Vuitton
Saint Laurent

All Entrupy supported brands.

How can I submit an Item?

Fill out our form here “sell your items’, or email us [email protected] if you have many items you would like to sell.

What happens after accepting our offer?

Once you have accepted our initial offer, we will send you a label to send the item to us. When we have authenticated and gone over the current condition, we will send the funds to you.

How long does it take to get an offer?

It will take 7-14 business days after we receive the item for payment.

How do I send my item to LuxeGetup?

We will send a label to you once you have accepted our offer. Afterward, you ship the item to our facility, and we take care of the rest.

How long does it take to get paid?

It will take 7-14 business days after we receive the item for payment.

Does the offer ever change after you receive the item?

Suppose we notice a discrepancy with your item’s pictures or description, we may have to change our initial offer. If this is not acceptable, we will ship your item back to you.

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